Refund Policy

Last updated: August 4, 2026

1. No Refunds

Subscription payments are non-refundable, including partial billing periods.

This applies to all plans and all payment methods, including promotional or discounted pricing (e.g., Founders offers). This policy is also stated in our Terms of Service (Section 8, Subscription and Billing).

We do not provide refunds or credits for unused time, partial months, downgrades, or voluntary cancellations. The free Starter tier requires no credit card, so you can evaluate the Service before subscribing to a paid plan.

2. Cancelling Future Charges

You may cancel your subscription at any time through the billing portal on your settings page. Cancelling stops future billing at the end of your current billing period—you retain access to your paid plan until that period ends, after which your account reverts to the free Starter tier.

3. Billing Errors

If you believe you were charged in error—such as a duplicate charge or a charge after you cancelled—contact us and we will investigate. This section addresses genuine billing mistakes, not a general right to a refund for services already rendered.

4. Contact

Questions about billing? Reach us at support@sentinelaifirewall.com. See also our Terms of Service.